Check out the categories below for answers to some of our most common support questions.Chat with us
The initial installation takes just a few hours. Then, once you have uploaded your pictures, the portal will be ready.
Flowsmith runs with any version of QuickBooks Desktop.
Unfortunately no; Intuit does not supply integrations in QuickBooks for Macintosh/iOS
Flowsmith does not need it's own server. The connector is installed on any Windows computer that has QuickBooks in it.
Sales Reps' orders have the rep's info displayed in the order's overview.
Yes, if you create a class in QuickBooks (for example FS or Portal), then it can be assigned automatically to the Portal orders.
You can add as many admins as you'd like. Click the + button at the bottom of the screen and then enter the email address. Be sure to click the enable box to activate the new admin. Click here for more info
After creating a new admin, you will need to assign them a password. Click here for more info.
Customers are imported from QuickBooks. To access the portal, all they will need to do is create a password.
Their username will be the existing email that they have registered on QuickBooks. You can create passwords for them on the control panel, or they can find it themselves through the login page.
Customers can find their passwords through the "Retrieve Password" link on the sign-in page. You can also do it for them from the Control Panel in a few simple steps. Click here for more info
Flowsmith allows you to choose whether to show all your items or to only show the items in stock (according to the stock availability status from QuickBooks). If you decide to show all your items, you can also decide whether customers/reps can place purchase orders for out of stock items.
Products have to be enabled in the portal in order to be available for the customer to purchase. You can enable them one-by-one or enable multiple items at the same time. See video guide.
By default, customers can view your products by item name or by description. Flowsmith allows for the ability to customize the sorting categories. To custom sort your products, simply go to Categories, select the Category you want to sort and click on the "Edit Products Order" button. You can then drag and drop the products in the order you wish to display them. See video guide.
You can also show an item as out of stock even if you have stock in QuickBooks for it. Simply click the "out of stock" box on the item and it will show as "Out of Stock" on the Portal.
In the Category section of the Control Panel click on the + button at the bottom of the screen. Once the right side tab opens, fill in the information and click "create" to finish. See video guide.
After a category is created, you can start assigning products to it. Simply go to the Products section and select the items either one-by-one or multiple products at the same time, then indicate which category they belong in from the options on the menu at the bottom of the screen. Click here for a video demonstration.
Please contact your Flowsmith sales representative for additional information and instructions on adding images to your portal.